Data residency for SIGN.PLUS

Data residency for SIGN.PLUS allows the owner and admins of Enterprise plans to choose the storage location for signed documents. Admins have the option to choose different data storage locations for two different types of data: their live data and the backup of their data.

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<span class="check">By migrating your data in between different regions no compromise will be made on your SIGN.PLUS feature set. You will benefit from all the features of SIGN.PLUS while complying with your local data residency regulations.</span>

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• Americas:	• Europe:	• Asia Pacific:
Oregon	Geneva	Sydney
Los Angeles	Zurich	Tokyo
Iowa	London	Osaka
South Carolina	Frankfurt	Seoul
N. Virginia	Finland	Hong Kong
Montreal	Belgium	Taiwan
São Paulo	Netherlands	Mumbai
		Singapore

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‍What categories of data will be migrated when a new region is chosen for data residency?

• Stored signed documents (across the entire team)
• Documents sent for signature (across the entire team)
• Certificate of completion (across the entire team)
• The images of the users’ signatures
• Backups of all signed documents will be stored within the selected region for backup documents

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The following categories of data may still be processed and stored in regions outside of the user’s selected data region, in one of our datacenter locations in Zurich or Geneva:

• Raw documents uploaded by the user in order to be converted and processed for signing. These temporary documents will be automatically deleted once the file conversion process is completed (maximum one hour after the file upload).
• Metadata about user’s signed documents and information about the user’s account and billing.
• A small thumbnail of documents are cached in order to be served with the lowest latency.

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Once a new region is selected and the data migration process is initiated, all newly signed documents will be stored in the selected region. As for the previously stored signed documents, depending on the number of documents and their size, the migration process may take between a few minutes to a few days. After the migration is completed, all of the stored signed documents on SIGN.PLUS and any newly signed documents will be stored fully encrypted in the chosen location.

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If you are an existing Enterprise user and wish to migrate your data (live data and backup data), login to your admin panel and:

1. Go to the Profile section and click on the Compliance tab.
2. In the Data Residency box, click the Edit button and choose where you wish to store the live data and backup data.
3. Click Save to initiate the data transfer and you will receive an email with more details.